Legal Aid Society launches Pakistan’s first multilingual legal advisory Chatbot

The Legal Aid Society (LAS) has unveiled NAZ Assist, a pioneering multilingual legal advisory chatbot that offers free legal advice in English, Urdu, Sindhi, and Pashto. This innovative tool aims to address Pakistan’s significant justice gap, as the country ranks a dismal 130th out of 142 nations in the 2023 WJP Rule of Law Index.

NAZ Assist, named in honor of former Chief Justice Justice Nasir Aslam Zahid, leverages insights from over 450,000 logged calls for legal assistance received since 2014 through the Sindh Legal Advisory Call Center (SLACC). This ensures that the advice provided is tailored to the local legal landscape.

Barrister Haya Eman Zahid, CEO of Legal Aid Society, stated, “We designed this bot to reflect the diverse linguistic backgrounds of our country. It promotes inclusivity, allowing differently-abled individuals, particularly those who are deaf or mute, to access legal advice easily. This aligns with the generational shift toward texting over voice communication.”

A standout feature of NAZ Assist is its ability to connect users with verified legal professionals for confirmation of the advice given, accompanied by a disclaimer regarding potential inaccuracies inherent in AI. Users can reach out to the Sindh Legal Advisory Call Center’s Helpline at 0800-70806 at no cost or request a free callback from a lawyer by providing their name and contact information.

Zahid emphasized the initiative’s commitment to accessibility: “With NAZ Assist, we are taking a significant step towards making legal advice accessible to everyone, regardless of their background. We also have programs for women facing gender-based violence, women being denied their inheritance share, and minority girls facing forced conversion. We are not charging anything nor have kept this behind a paywall. We genuinely want to help people access justice.”

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